Setup Cancelled During Flare Installation
|Article #: GEN1026Z||Product: Flare||Version: 2018|
Installation of Flare fails during the installation of the Microsoft Visual C++ 2017 Redistributable. Resulting in the error message seen below.
This issue occurs when the machine you are attempting to install Flare on has had the Visual C++ 2015 Redistributable installed previously, which has since be replaced by the Visual C++ 2017 Redistributable, this creates a discrepancy in the machines registry which prevents Flare from installing.
- Open Windows Explorer
- Navigate to
Control Panel\Programs\Programs and Features
- Right-click on "Microsoft Visual C++ 2017 Redistributable"
- Select Change
- Select Repair
- Once the repair is finished Please try installing Flare again
Note: If you encounter any issues with the installation/activation process please contact MadCap Software technical support via telephone 1(888)623-2271 or email, here.
May 31, 2018