Setup Cancelled During Flare Installation

 Article #: GEN1026Z  Product: Flare   Version: 2018

Summary:

Installation of Flare fails during the installation of the Microsoft Visual C++ 2017 Redistributable. Resulting in the error message seen below.

Full Description:

This issue occurs when the machine you are attempting to install Flare on has had the Visual C++ 2015 Redistributable installed previously, which has since be replaced by the Visual C++ 2017 Redistributable, this creates a discrepancy in the machines registry which prevents Flare from installing.

Solution

  1. Open Windows Explorer
  2. Navigate to
    Control Panel\Programs\Programs and Features
  3. Right-click on "Microsoft Visual C++ 2017 Redistributable"
  4. Select Change
  5. Select Repair
  6. Once the repair is finished Please try installing Flare again

Note: If you encounter any issues with the installation/activation process please contact MadCap Software technical support via telephone 1(888)623-2271 or email, here.

Attribution:

Last updated:

May 31, 2018

Author:

Steven Moreno

Contributions by:

MadCap QA

 


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