| Article #: CON0001F | Product: Flare Desktop | Version: N/A |
Summary:
Users have reported the following error when publishing projects to ServiceNow, particularly when the process exceeds 30 minutes:
“Publish failed: Forbidden: ‘User Not Authorized: Failed API level ACL Validation’”
To resolve this issue, the ServiceNow configuration must be updated. Specifically, the Access Token lifespan should be increased to a higher value (measured in seconds) to prevent the token from expiring during longer publishing operations.
Solution:
Update the Access Token Lifespan in ServiceNow
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Navigate to:
Inbound Integration → Application Registry
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Locate and select the MadCap Application.
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Open Advanced Options (Optional).
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Update the Access Token Lifespan value to 90 minutes (5,400 seconds).
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Click Save to apply the changes.
Attribution:
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Last updated: June 24, 2026 |
Author: Marvin Mallari |
Contributions by: MadCap Q&A |